Policy on the Protection of Personal Data

At Drosello, we consider privacy to be a central part of good customer service. This privacy policy explains how we collect, use, and protect your personal information when you visit http://drosello.com/, make a purchase, or contact our customer service. By using our website, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

Who we are

Company Name: Drosello
Address: 12 Mount Austin Rd, The Peak, Hong Kong
Email:support@drosello.com

Data we collect

When you use our website, we may collect:

Technical information such as IP address, browser type, and time zone.
Personal information you provide when ordering, such as name, email address, phone number, delivery address, and payment information.
Information you provide when you contact us (e.g., for support inquiries).

How we use your data

We use your data to:

To process and deliver your orders.
To provide customer support.
To protect our website and prevent fraud.
To personalize your shopping experience.
To send updates, offers, or marketing messages (only if you have opted in).

Sharing your data

We only share your information with trusted partners, such as:

Payment providers.
Shipping and courier services.
Technology and marketing services, such as Shopify.

We never sell or rent your personal information.

Cookies

Our website uses cookies to:

To remember your preferences.
To improve the website's performance.
To display content that matches your interests.

You can disable cookies in your browser settings, but some features on the website may be limited.

Your rights

As a user, you have the right to:

Access the personal information we hold about you.
Correct or delete your information.
Limit how your information is processed.
Receive a transferable copy of your data.
Withdraw consent at any time (e.g., unsubscribe from newsletters).

To exercise your rights, contact us at support@drosello.com.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18 years old. If we discover that such information has been submitted, we will delete it immediately.

International data transfers

If you are located in Denmark, your information may be processed or stored outside of Denmark, including in countries like the USA, by our trusted partners (e.g., payment providers, technology platforms, or shipping companies).

We take all necessary measures to ensure that any transfer of your data is handled securely and in accordance with applicable data protection standards.

Data security and retention

We take data security seriously and only retain your information as long as necessary to:

Provide our services.
Comply with regulatory requirements.
Resolve disputes.

Updates to this policy

We may update this privacy policy from time to time. The latest version will always be available on the Drosello website. We recommend checking back periodically.

Contact us

If you have questions about this privacy policy, contact us:

Company Name: Drosello
Address: 12 Mount Austin Rd, The Peak, Hong Kong
Email:support@drosello.com

Thank you for trusting Drosello. We are committed to protecting your data while providing a seamless and stylish shopping experience.