Terms of Service

Drosello is the brand name for Drosello. These terms and conditions govern access to and use of the website. http://drosello.com/, operated by Drosello with a registered address at 12 Mount Austin Rd, The Peak, Hong Kong. These terms also apply to products and services offered through the Website.

By accessing the Website or using the services offered, you legally agree to be bound by these terms.

Company Name: Drosello
Address: 12 Mount Austin Rd, The Peak, Hong Kong
Email:support@drosello.com

No registration is required to browse the Website. However, to purchase products or use certain services, you must register and accept these terms.

Drosello offers home decor through the Website. These terms define the rights and obligations between Drosello and the users.

If you do not accept these terms, please refrain from using the Website or our services.

These terms apply to future updates, features, or services on the Website. The latest version is always available on this page. Drosello may revise the terms at any time, and changes take effect when published.

Our webshop is operated via Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – WEBSHOP TERMS

By accepting these terms, you confirm that you have full legal capacity under the laws of your country of residence, or that you have consent from a parent or guardian if you are a minor.

Illegal use of the Website or violation of rules, including copyright, is strictly prohibited.

Introducing viruses, harmful code, or other malicious software is not permitted.

Violations may result in immediate termination of your access to our services.

SECTION 2 – GENERAL TERMS

We reserve the right to restrict access to the Website or services at our discretion.

You understand that information (except payment details) may be transferred over various networks and adapted to technical requirements. Payment information is always encrypted during transfer.

You may not copy, duplicate, sell, or exploit any part of the Website, the services, or contact information without our written permission.

Section headings are included for clarity and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We do not guarantee the accuracy, completeness, or timeliness of information on the Website. All content is for general informational use and should not replace personal advice.

Some information may be outdated and maintained for reference purposes. We reserve the right to update or change content but have no obligation to do so. It is your responsibility to check the Website for changes.

SECTION 4 – PRODUCT CHANGES AND PRICES

All prices are subject to change at any time without notice.

We reserve the right to change or remove services, product offerings, or parts of the Website at our discretion.

We are not responsible for price changes, service interruptions, or product removals.

SECTION 5 – PRODUCT INFORMATION

Certain products are offered exclusively through the Website and are subject to stock availability. Our Return and Refund Policy applies to returns and exchanges.

We strive to display products as accurately as possible, but colors may vary depending on your device settings.

We reserve the right to limit product sales to certain regions or groups and to change product details at any time. Offers are void where prohibited by law.

We do not guarantee that products or services will meet your personal expectations or that any errors will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We may refuse or cancel orders at our discretion. Purchase quantities per individual, household, or order may be limited. Affected customers will be contacted using the provided information.

You agree to provide accurate, complete, and current account and payment information.

For more information, see our Return and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may provide access to tools or services from third-party providers over which we have no control.

You agree that these tools are provided "as is" without warranties. Use of such tools is at your own risk.

You should review the terms and policies of relevant third-party providers before using these tools.

Future tools or features on the Website are also subject to these terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The website may contain content or offers from third parties.

External links are for informational purposes only, and we assume no responsibility for third-party content or actions.

We encourage you to review the terms and privacy policies of third-party sites before interacting with them. Complaints about third-party products should be directed to the respective provider.

SECTION 9 – USER-GENERATED CONTENT AND FEEDBACK

If you submit content (e.g., reviews, suggestions, or contest entries), you grant us unlimited rights to use, reproduce, publish, and distribute the content in any form.

We have no obligation to maintain confidentiality, compensate, or respond to submitted content.

We reserve the right to remove content that we deem inappropriate, offensive, defamatory, obscene, or illegal.

You warrant that your content does not infringe on others' rights, does not contain harmful software, and is not false or misleading. You are solely responsible for your content.

We assume no responsibility for user-generated or third-party content on the Website.

SECTION 10 – PERSONAL INFORMATION

All personal information you provide through our webshop is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

There may occasionally be typographical errors, inaccuracies, or omissions on the Website or in our services, particularly regarding product details, prices, offers, shipping fees, delivery times, or product availability.

We reserve the right to correct errors, update information, or cancel orders without prior notice.

SECTION 12 – UNACCEPTABLE USE

The following use of the Website or its content is prohibited:

(a) actions that violate the law
(b) encouraging third parties to engage in illegal activities
(c) infringement of intellectual property rights
(d) harassment, discrimination, or harm to others
(e) spreading false or misleading information
(f) distribution of malware or viruses
(g) unauthorized collection of personal information
(h) spam, phishing, or similar activities
(i) unethical, immoral, or offensive use
(j) manipulation of security features

We reserve the right to restrict access in case of violations.

SECTION 13 – DISCLAIMER

We do not guarantee that services will always function without interruption, are secure, or error-free.

Use of the Website is at your own risk. Everything is provided "as is" without warranties, including merchantability or fitness for a particular purpose.

Drosello, its employees, partners, and suppliers are not responsible for direct or indirect losses, including lost profits or data.

SECTION 14 – LIABILITY

You agree to indemnify Drosello, its employees, and partners against claims from third parties arising from breaches of these terms or legislation.

SECTION 15 – SEVERABILITY

If any provision is found to be invalid, the remaining terms shall continue in full force.

SECTION 16 – TERMINATION

Any obligations incurred prior to termination remain in effect. Breach of terms may result in suspension or termination of access.

SECTION 17 – COMPLETE AGREEMENT

These terms, along with referenced policies, constitute the entire agreement between you and Drosello.

SECTION 18 – CHOICE OF LAW

These terms and conditions are governed by the laws of Hong Kong.

SECTION 19 – CHANGES TO TERMS

The latest version of the terms is always available on this page. Continued use of the Website after changes means that you accept the revised terms.

SECTION 20 – RETURNS AND REFUNDS

We want you to love your Drosello purchase. If it doesn't feel quite right, our return process is simple and hassle-free.

You have 60 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and returned with all original packaging. We never charge restocking fees – what you see is what you get, right down to our return policy.

To initiate a return, contact us at support@drosello.com with your order number, and our team will guide you through the process. Return shipping is the customer's responsibility, and we recommend using a trackable shipping method to ensure the package arrives safely.

If you wish to exchange an item, let us know when you contact us, and we will help you find the right solution.

Once we have received and inspected your return, we will refund your original payment method within 7 business days. Please note that your bank or payment provider may take a few extra days to complete the transfer.

Do you still have questions? Contact us anytime at support@drosello.com We are here to ensure that your Drosello experience is nothing short of amazing.

SECTION 21 – CONTACT INFORMATION

Company Name: Drosello
Address: 12 Mount Austin Rd, The Peak, Hong Kong
Email:support@drosello.com

Thank you for choosing Drosello, where style, creativity, and self-expression meet.